Refund policy
Returns and Refund Policy
Right of Withdrawal
In accordance with applicable regulations, consumers have a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to provide any reason for their decision.
To exercise this right, the customer must inform PADEL LOOP of their decision before the withdrawal period expires by sending their request to:
contact@padelloop.fr
The request must contain sufficient information to identify the relevant order.
Return Procedure
Before returning any product, the customer is invited to contact PADEL LOOP and provide:
their order number;
their name;
the product or products concerned.
PADEL LOOP will provide the customer with the necessary instructions for processing the return.
No product should be returned without first obtaining return instructions from PADEL LOOP.
Condition of Returned Products
The customer may handle and examine the product to the extent necessary to determine its nature, characteristics and proper functioning.
However, the customer may be held responsible for any reduction in the value of the product resulting from handling beyond what is necessary for this assessment.
Where possible, the product should be returned with its accessories and original packaging.
Return Costs
When exercising the right of withdrawal, the direct cost of returning the product shall be borne by the customer, unless PADEL LOOP expressly states that it will cover these costs.
In the event of a defective, damaged or non-compliant product, or a product received as a result of an error attributable to PADEL LOOP, the costs necessary to resolve the situation will not be charged to the customer, in accordance with applicable regulations.
Refunds
Where the right of withdrawal has been validly exercised, PADEL LOOP will refund the amounts due in accordance with applicable regulations, including, where legally required, the initial delivery costs corresponding to the standard delivery method offered.
The refund will be made using the same payment method used for the original order, unless the customer expressly agrees to another method.
PADEL LOOP will issue the refund within the applicable statutory period and may defer the refund until the relevant product has been received or until the customer provides proof that it has been dispatched, where permitted by applicable regulations.
Defective, Damaged or Non-Compliant Products
If the customer receives a damaged or defective product, or a product that does not correspond to their order, they must contact PADEL LOOP at:
contact@padelloop.fr
The customer is invited to provide their order number and, where useful for processing the request, photographs that clearly identify the issue.
PADEL LOOP will inform the customer of the applicable procedure and offer a solution in accordance with the consumer’s statutory rights.
Depending on the circumstances, this solution may include bringing the product into conformity, replacement or a refund where the relevant legal conditions are met.
Exceptions to the Right of Withdrawal
The right of withdrawal cannot be exercised in cases where applicable regulations expressly provide for an exception, including certain products made to the consumer’s specifications or clearly personalised.
Where a legal exception to the right of withdrawal applies to a PADEL LOOP product, this information will be communicated to the customer before the order is placed.
Contact
For any request concerning a return, withdrawal or refund:
PADEL LOOP SAS
35 Impasse des Douces
13011 Marseille – France
contact@padelloop.fr