Shipping policy

Delivery Areas

PADEL LOOP delivers to the countries available during the checkout process. Available destinations may change depending on the logistics solutions and carriers used by PADEL LOOP.

Order Preparation

In-stock orders are generally prepared within 1 to 3 business days after payment has been confirmed.

Lifestyle pre-orders are not prepared within that 1 to 3 day period. Delivery to the customer is estimated from order confirmation:

• European Union, United Kingdom, Switzerland and Norway: 6–8 weeks;
• other destinations: 12–15 weeks.

The 6–8 week band covers the European Union, the United Kingdom, Switzerland and Norway. Other destinations — including Andorra, Monaco, Iceland, Liechtenstein, non-EU European microstates, the Balkans and territories outside this list — fall under the 12–15 week band.

These timings include, where applicable, manufacturing, transfer to the logistics provider (GloballyFulfill), preparation, international transport and import formalities. They are indicative and are not a firm delivery date.

Origin and Shipment of Orders

As part of its international logistics operations, certain PADEL LOOP products may be stored and prepared in logistics centres located outside the European Union, particularly in China, and then shipped directly to the end customer.

The shipping origin may vary depending on the product, its availability and the destination country. Fulfilment may be handled by GloballyFulfill.

Delivery Times

Delivery times vary depending in particular on the destination country, the logistics centre from which the order is shipped and the carrier used.

Transit times are provided for information purposes only and may be affected by international transport operations, customs formalities, periods of high activity or any event beyond PADEL LOOP’s control.

Shipping Costs

Applicable shipping costs are communicated to the customer before the final confirmation of the order. The current configuration is as follows:

• France: €5.90, free shipping from €100;
• European Union: €7.90, free shipping from €150;
• International, including the United Kingdom, Switzerland and Norway: €14.90, free shipping from €250.

For the United Kingdom, Switzerland and Norway, the estimated delivery time remains 6–8 weeks, while the shipping rate is the International rate.

VAT, Importation and Customs Formalities

PADEL LOOP holds an IOSS identification number.

For certain orders imported into the European Union from a third country, the IOSS scheme may apply if the order is eligible, including where the intrinsic value does not exceed €150 and the other legal conditions are met.

IOSS does not apply to deliveries outside the European Union (including the United Kingdom, Switzerland, Norway, the United States, Asia-Pacific and other non-EU destinations), nor to orders whose intrinsic value exceeds €150, nor where the scheme’s conditions are not met.

Where IOSS applies, VAT corresponding to the EU destination country is collected as part of the sale in accordance with applicable regulations.

Any duties, fees or formalities related to importation are handled in accordance with applicable regulations and the terms of the shipping method used.

Where PADEL LOOP arranges shipment under terms whereby these costs are covered by PADEL LOOP or its logistics providers, no additional payment corresponding to these costs will be requested from the customer upon delivery.

For destinations or orders not covered by these arrangements, taxes, duties or import charges may apply in accordance with the regulations of the destination country. The customer will be informed of such charges where they are known to PADEL LOOP before the order is concluded.

Order Tracking

After actual shipment, where a tracking number is provided by the carrier, it is communicated to the customer by email. No tracking is due during the manufacturing period alone.

Delivery Address

The customer must check the accuracy and completeness of their delivery address before confirming the order.

If an error is identified after the order has been placed, the customer is invited to contact PADEL LOOP as soon as possible at contact@padelloop.fr.

Lost or Damaged Parcels

If a parcel is not received, is lost or arrives damaged, the customer is invited to contact PADEL LOOP as soon as possible at contact@padelloop.fr, providing their order number and any relevant information.

PADEL LOOP will take the necessary steps with the carrier and offer the customer a solution in accordance with applicable regulations.

Returns

The terms and conditions applicable to returns, the right of withdrawal and refunds are set out in our Returns and Refund Policy.