Terms of sale
1. Purpose and Scope
These General Terms and Conditions of Sale (“Terms and Conditions”) govern the sale of products made through the PADEL LOOP website between:
PADEL LOOP SAS, Simplified joint-stock company with a share capital of €300, registered office: 35 Impasse des Douces, 13011 Marseille, France, SIREN: 108 136 201, SIRET: 108 136 201 00010, Intra-Community VAT number: FR69108136201, email: contact@padelloop.fr,
hereinafter referred to as “PADEL LOOP”, and any natural person acting as a consumer and making a purchase on the website.
Any order implies acceptance of these Terms and Conditions in accordance with applicable regulations.
2. Products
The essential characteristics of the products are presented on the corresponding pages of the website.
PADEL LOOP takes the utmost care in presenting its products. However, photographs, illustrations and visual representations are provided for illustrative purposes only, and slight differences may arise, in particular, from display settings, materials or changes made to the product, without prejudice to the obligation to deliver a product that complies with the essential characteristics stated at the time of the order.
3. Availability and Pre-orders
Products are offered subject to availability or, where expressly identified as such, on a pre-order basis.
When a product is offered for pre-order, this information is provided to the customer before the order is confirmed. Pre-order payment is collected in full at checkout. This is not a deposit. No balance is charged on shipment.
Estimated delivery for the six Lifestyle pre-orders only, from order confirmation:
- European Union, United Kingdom, Switzerland and Norway: within 6–8 weeks;
- other destinations: within 12–15 weeks.
The 6–8 week band covers the European Union, the United Kingdom, Switzerland and Norway. Other destinations — including Andorra, Monaco, Iceland, Liechtenstein, non-EU European microstates, the Balkans and territories outside this list — fall under the 12–15 week band.
These timings are indicative. They refer to delivery to the customer, not only to factory gate. They may be extended in the event of manufacturing, logistics transfer, international transport, customs formalities or an event beyond PADEL LOOP’s control.
PADEL LOOP ships to the countries offered at checkout. Sales are not limited to France or the European Union.
Open pre-orders cover only the six Lifestyle products identified as such on the website. ELITE and SMART bracelets are not for sale until expressly opened.
A Lifestyle pre-order cannot be mixed with a product that is not open for sale.
4. Prices
The applicable prices are those displayed on the website at the time the order is placed.
Prices are stated in euros (€), including all applicable taxes where VAT or any other tax must be collected by PADEL LOOP in accordance with applicable regulations.
Shipping costs and, where known and applicable, any other costs related to the order are communicated to the customer before final confirmation of the order.
PADEL LOOP may change its prices at any time. Any subsequent price change will not affect orders that have already been confirmed.
5. Orders
The customer selects the products they wish to order and reviews the contents of their order before final confirmation.
Before confirming the order, the customer may review and correct any errors relating in particular to the selected products, quantities and information provided.
The order is registered after it has been confirmed and payment has been authorised or confirmed, depending on the payment method used.
An order confirmation is sent to the customer at the email address provided when placing the order.
PADEL LOOP may refuse or cancel an order for legitimate reasons, including fraud or attempted fraud, payment issues or inability to fulfil the order.
6. Payment
For pre-orders, the price is collected in full when the order is placed. No remaining balance is charged on shipment.
Payment is made using the payment methods offered during the checkout process.
Transactions are processed by the payment service providers available on the store, including Shopify and/or its payment partners, depending on the method selected.
The order will only be processed after payment has been confirmed or authorised in accordance with the operation of the payment method used.
7. Delivery
PADEL LOOP delivers to the countries offered to the customer during the checkout process.
As part of its international logistics operations, certain products may be stored and prepared in logistics centres located outside the European Union, particularly in China, and then shipped directly to the end customer.
The shipping origin may vary depending on the product, its availability and the destination.
Fulfilment may be handled by a logistics provider, including GloballyFulfill.
For Lifestyle pre-orders, estimated delivery is 6–8 weeks in the European Union, the United Kingdom, Switzerland and Norway, and 12–15 weeks for other destinations from order confirmation, as set out in the Shipping Policy. These timings are indicative.
Delivery terms, costs and information regarding delivery times are specified in the Shipping Policy available on the website.
8. VAT, Importation and IOSS
PADEL LOOP holds an IOSS (Import One-Stop Shop) identification number.
IOSS is not automatic. It may apply only to consignments that meet all legal requirements, including: importation into the European Union from a third country; a sale to a consumer; and an intrinsic value not exceeding €150.
It does not apply to destinations outside the European Union, nor to orders whose intrinsic value exceeds €150, nor where the scheme’s conditions are not met.
Where IOSS applies, VAT corresponding to the EU destination country is collected as part of the sale. Where IOSS does not apply, taxes, duties or import charges may be due according to the destination country.
Further information is provided in the Shipping Policy.
9. Right of Withdrawal
Where the right of withdrawal applies, the consumer has a period of fourteen (14) days from receipt of the product to inform PADEL LOOP of their decision to withdraw, without having to provide any reason for their decision.
The procedures for exercising the right of withdrawal, returning products and obtaining refunds are specified in the Returns and Refund Policy.
Exceptions to the right of withdrawal are those provided for by applicable regulations.
10. Statutory Guarantees
Products sold by PADEL LOOP benefit from the statutory guarantees applicable to consumers, including the statutory guarantee of conformity and the guarantee against hidden defects, under the conditions provided for by French law.
These guarantees apply independently of any commercial warranty that may be offered.
For any request relating to a guarantee, the customer may contact: contact@padelloop.fr
11. Damaged or Non-Compliant Products
If a product is received damaged, defective or does not correspond to the order, the customer is invited to contact PADEL LOOP as soon as possible, providing their order number and the information necessary to identify the issue.
PADEL LOOP will process the request in accordance with the applicable statutory guarantees and consumer rights.
12. Liability
PADEL LOOP is responsible for the proper performance of its obligations in accordance with applicable regulations.
However, PADEL LOOP cannot be held liable for damage resulting, in particular, from improper use of the product, failure to follow the instructions provided, or an event constituting force majeure, within the limits provided for by law.
Nothing in these Terms and Conditions is intended to exclude or limit any mandatory rights enjoyed by consumers.
13. Personal Data
Personal data collected in connection with the use of the website and orders is processed in accordance with the Privacy Policy available on the website.
14. Intellectual Property
The trademarks, logos, texts, photographs, videos, graphics and other content available on the website are protected in accordance with applicable intellectual property laws.
Any unauthorised reproduction or exploitation is prohibited to the extent provided for by applicable regulations.
15. Complaints
For any question or complaint concerning an order, the customer may contact: PADEL LOOP SAS, 35 Impasse des Douces, 13011 Marseille – France, contact@padelloop.fr
16. Consumer Mediation
In accordance with the provisions of the French Consumer Code concerning mediation of consumer disputes, after first contacting PADEL LOOP at contact@padelloop.fr and if you have not received a satisfactory response, you may use the following consumer mediation service free of charge:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Submit a dispute online : https://www.cm2c.net/declarer-un-litige.php
litiges@cm2c.net
+33 (0)1 89 47 00 14
17. Governing Law
These Terms and Conditions are governed by French law, without prejudice to any mandatory provisions offering greater protection to consumers under applicable regulations.
In the event of a dispute, the applicable statutory rules governing jurisdiction shall remain applicable.
18. Amendments to the Terms and Conditions
PADEL LOOP may amend these Terms and Conditions, in particular, to take account of legal, regulatory, technical or commercial developments.
The Terms and Conditions applicable to an order are those in force at the time the order is confirmed.